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Return Policy for U.S. Customers

Return Policy

From Invoice Date:

1 – 30 Days: Subject to the restrictions set forth below, any unopened product (excluding biologic or tissue based products) will be accepted for full credit, excluding freight, and less a 35% re-stocking fee. If LeMaitre is at fault, the customer will be credited the full amount, including freight.

1 – 10 Days Returns accepted for any reason
11 – 30 Days Returns accepted with sales manager approval
31+ Days NO RETURNS

RestoreFlow Allografts:

  • Must be returned within 7 day preservation window from original day of shipment from LeMaitre
  • A $725 H/P Fee (Handling & Processing) will be charged
  • RestoreFlow Allografts can only be returned if the seal tag is intact

Please call 847-462-2191 for return authorization and return instructions for RestoreFlow Allografts.

The following merchandise is not acceptable for return:

  • Items purchased more than 30 days ago
  • Items not returned in their original condition in their original packaging
  • Sterile items that have less than 18 months of shelf life
  • Sterile items that are returned without factory seals intact
  • Incomplete kits or cases
  • Items with hospital stickers or markings
  • Items missing manuals or accessories
  • Artegraft Collagen Vascular Graft, ProCol Vascular Bioprosthesis, CardioCel & VascuCel Bioscaffold Patches, XenoSure Biologic Patches & Pledgets unless damaged in shipping

Authorization is required for all returns. Authorization may be obtained through the Customer Service Department. A Return Merchandise Authorization (RMA) number will be issued. This number must be referenced on all packages. Returns must be received back within 30 days of RMA being issued.

Returned Merchandise can be sent to:
LeMaitre Vascular, Inc.
63 Second Avenue
Burlington, MA 01803
Attention: Returned Merchandise RMA#___________